Frequently Asked Questions
Everything you need to know about your Knotty experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
What materials do you use in your collections?
At Knotty, we prioritize quality and sustainability. Our collections feature a mix of organic cotton, recycled polyester, and high-grade linen to ensure comfort and durability.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find my perfect size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.